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Please reach us at ponderosaluxurypicnics@gmail.com if you cannot find an answer to your question.
The Client authorizes the conversion of the quote to order by telephone or electronic communications. A physical signature is not required from the Client to confirm the order. Please ensure you have read and understood these Terms and Conditions before you submit your payment.
TERMS & CONDITIONS
Upon acceptance of the quote/invoice, a non-refundable retainer of 50% is required in advance. Final Payment will be due 72 hours prior to the event date.
Please do not approach your picnic setup early. PondeRosa Luxury Picnics & Events utilizes this time set up your picnic. If you see your picnic table being prepared, please do not approach until your scheduled time.
Please do not move any of our setup equipment to a different location.
Your are responsible for any breaks, stains, or any pet hair to our equipment and may be charged a cleaning/breakage fee (minimum of $50, defendant on severity of damage)
if there are any candles displayed, they are NOT to be lit. They are DISPLAY-ONLY.
All of our picnic settings are pre-packaged, with optional add-ons. If you would like a custom event option, please contact us to discuss options.
The photos depicted on our website may differ from the actual product.
We plan luxury picnic experiences and special occasion events planning.
No, we do not cater. Our options do include appetizer which are procured from local vendors..
We provide all guests with a complimentary pastry box, a charcuterie board/brunch board (Enough for the amount of guests booked). You are welcome to bring your own food to enjoy as well.
We book up fast! We suggest submitting an inquiry & deposit (required to hold all picnic dates) at least two weeks in advance.
Absolutely! We will only have plate settings and enough snacks for the amount of guests booked. If you do decide to add additional guests, please notify us at least 72 hours prior to your scheduled event so we can accommodate all invited guests. There will be a $40 charge per additional guest.
At the time of booking, PondeRosa Luxury Picnics & Events can provide you with a locations list in the Palm Beach County area upon request. Picnics can also be set up at home or a location of your choice. Fees and restrictions may apply.
You can leave whenever you heart desires. Please call or text us 30 minutes prior to your departure. You are responsible for all picnic items until we are able to return.
As we know South Florida weather can sometimes be unpredictable! In the event bad weather is expected, we recommend an indoor alternative for the day of your scheduled reservation with PondeRosa Luxury Picnics and Events, or rescheduling is possible following our cancellation policy.
PondeRosa Luxury Picnics and Events are 2 hours long. If you and your guests are having a great time, you are welcomed to stay a while (dependent on availability).. Simply send us a text 30 minutes before your scheduled time is up and we MAY be able to extend your experience for an additional hourly fee.
We are not licensed to and do not supply alcoholic beverages. Some picnic locations may prohibit the consumption of alcoholic beverages. PondeRosa Luxury Picnics and Events will not be held responsible or liable for the consumption of any alcoholic beverages at your planned event. PondeRosa Luxury Picnics and Events is not responsible for any misconduct of any guest at the time of the event...
All deposits are non-refundable. But, if you need to reschedule your event, we require 72 hours notice. After that, we charge a $100 rescheduling fee.
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